Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the BizCom WhatsApp Marketing Automation Platform ("Service", "Platform", "BizCom", "we", "our", or "us").

BizCom provides a platform that enables businesses to manage WhatsApp conversations, automate messaging workflows, run marketing campaigns, and organize customer communication.

By accessing or using the BizCom platform, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

Eligibility

To use the BizCom platform, you must:

Be at least 18 years of age

Be authorized to represent a business or organization

Provide accurate and complete registration information

You are responsible for maintaining the confidentiality of your account credentials.

Description of Service

BizCom provides tools and infrastructure for:

Managing WhatsApp conversations

Automating messaging workflows

Running customer engagement campaigns

Managing contacts and communication pipelines

Integrating with third-party services such as CRM systems, payment gateways, and e-commerce platforms

BizCom acts as a software platform provider and does not control or monitor the content of communications sent by users.

User Responsibilities

By using the platform, you agree that you will:

Use the service only for lawful and legitimate business purposes

Comply with WhatsApp Business policies and applicable messaging regulations

Obtain proper consent from contacts before sending marketing messages

Maintain accurate customer data

Do not send spam, misleading messages, or fraudulent communications

You are solely responsible for all content transmitted using your BizCom account.

WhatsApp Policy Compliance

BizCom integrates with WhatsApp communication channels and automation tools.

Users must comply with:

WhatsApp Business Messaging Policies

Local marketing and communication laws

Anti-spam regulations

BizCom is not responsible for account suspension or restrictions imposed by WhatsApp or third-party providers due to user activity.

Messaging & Anti-Spam Policy

BizCom provides automation tools that enable businesses to communicate with customers through WhatsApp and other supported messaging channels. Responsible messaging practices are essential to maintaining platform integrity and compliance with messaging provider policies.

By using the BizCom platform, you agree to follow the messaging and anti-spam requirements described below.

Consent Requirement

You may only send messages to recipients who have explicitly opted in to receive communications from your business.

Acceptable opt-in methods include:

Website signup forms

Customer inquiry submissions

Purchase checkouts

Subscription forms

Direct consent from the customer

Users must maintain records of customer consent when sending marketing or automated messages.

Prohibited Messaging Practices

The BizCom platform must not be used to send:

Unsolicited bulk messages (spam)

Misleading or deceptive marketing messages

Fraudulent offers or scams

Harassing or abusive communications

Messages promoting illegal products or services

Messages sent without user consent

Sending unsolicited marketing messages may result in account suspension or termination.

Compliance with WhatsApp Policies

BizCom integrates with WhatsApp messaging systems. Users must comply with:

WhatsApp Business Messaging Policies

WhatsApp Commerce Policies

Applicable data protection laws and anti-spam regulations

BizCom does not control WhatsApp enforcement actions. Any penalties, restrictions, or suspensions imposed by WhatsApp due to user messaging practices remain the responsibility of the user.

Message Content Responsibility

Users are solely responsible for the content they send through the platform.

Businesses must ensure that their messages:

Are accurate and not misleading

Clearly identify the sending business

Provide relevant and legitimate information to recipients

Respect recipient privacy and preferences

Opt-Out and Unsubscribe

Businesses must provide recipients with a clear way to stop receiving messages.

Examples include:

“Reply STOP to unsubscribe.”

Opt-out links or preferences

Customer service contact for removal requests

Once a recipient opts out, users must promptly stop sending messages to that contact.

Monitoring and Enforcement

BizCom reserves the right to monitor messaging activity to protect platform integrity.

Accounts may be restricted, suspended, or terminated if they:

Generate excessive spam complaints

Violate WhatsApp messaging policies

Engage in abusive or illegal messaging practices

BizCom may also take action to prevent misuse of the platform.

Platform Protection

To protect all users of the platform, BizCom may implement safeguards including:

rate limits on bulk messaging

abuse detection systems

automated spam monitoring

message volume restrictions

These controls help maintain reliable messaging delivery and prevent misuse.

Consequences of Policy Violations

Violations of this Messaging & Anti-Spam Policy may result in:

warning notices

temporary suspension of messaging capabilities

permanent account termination

In severe cases, BizCom may report abusive activity to relevant messaging providers or authorities.

User Acknowledgment

By using the BizCom platform, you acknowledge that responsible messaging practices are required to maintain compliance with messaging provider policies and legal regulations.

Failure to comply with these requirements may result in the loss of messaging privileges or termination of your account.

Account Security

You are responsible for:

Protecting your account login credentials

Restricting access to authorized users

Monitoring account activity

BizCom will not be liable for losses resulting from unauthorized access caused by your failure to maintain account security.

Payment and Subscription

Some features of the platform may require a paid subscription.

By purchasing a plan, you agree that:

Fees will be charged according to the selected pricing plan

Payments may be processed through third-party payment gateways

Subscription fees may renew automatically unless cancelled

BizCom reserves the right to modify pricing or service plans with prior notice.

Data and Privacy

BizCom processes certain personal and business information in order to provide the Service.

Your use of the platform is also governed by our Privacy Policy, which explains how we collect, store, and protect your data.

Users remain the data controllers of their customer information.

BizCom acts as a technology provider, facilitating communication and automation services.

Acceptable Use

You agree not to use the platform to:

Send unsolicited spam messages

Distribute illegal, harmful, or deceptive content

Harass or impersonate individuals or organizations

Conduct fraudulent marketing activities

Violate intellectual property rights

BizCom reserves the right to suspend or terminate accounts that violate these terms.

Service Availability

We strive to maintain reliable service availability.

However, BizCom does not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur due to:

system maintenance

infrastructure upgrades

third-party service outages

unforeseen technical issues

Third-Party Integrations

BizCom may integrate with third-party platforms, including:

WhatsApp messaging services

CRM tools

e-commerce platforms

payment gateways

analytics tools

BizCom is not responsible for the performance, policies, or availability of third-party services.

Limitation of Liability

To the maximum extent permitted by law, BizCom shall not be liable for:

indirect or consequential damages

loss of business or revenue

loss of customer data caused by user actions

service interruptions caused by third-party providers

The platform is provided on an "as is" and "as available" basis.

Termination

BizCom reserves the right to suspend or terminate accounts that:

violate these Terms

misuse the platform

engage in illegal or abusive messaging practices

Users may also terminate their account at any time by contacting support.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices.

The updated version will be posted on this page with the revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts.

Contact Information

If you have questions about these Terms and Conditions, please contact us: via ticket or email bizcom@hostminty.in.